A taste of Jamaica worth returning to.
Five thoughtfully chosen pantry favorites, delivered monthly. Subscribe and save 10%.
The Roots Box
PANTRY PRODUCTS
Local Weekend Delivery
Delivery is available every Friday from 8 AM to 7 PM throughout Los Angeles.
Small Batch
We source local ingredients and materials both from Jamaica and our home in Los Angeles to preserve quality, support community makers & local farmers.
Lock een di Vibes
Subscribe for easy monthly deliveries. Pause or cancel whenever—ritual stays yours, easy like Sunday morning.
Need help with your order?
How can I contact you?
How can I contact you?
Email concierge@izem.co for help with your order or delivery questions.
When will my order ship?
When will my order ship?
Orders are typically processed within 2–3 business days and shipped via UPS. Tracking is sent once your order is fulfilled. Shipping costs are calculated at checkout; orders over $98 qualify for free standard shipping.
How does Los Angeles delivery work?
How does Los Angeles delivery work?
For IZEM van weekend delivery, order by Thursday at 9 PM PST. The delivery window is Friday, 10 AM–6 PM, and we’ll contact you to confirm your delivery time. Same-day courier delivery in Los Angeles is available for an additional fee for orders placed by 12 PM PST. Email concierge@izem.co for details.
Can I return an order or report damage?
Can I return an order or report damage?
All sales are final. Opened or used items cannot be returned, and exchanges are not offered. For damaged, defective, or incorrect items, email concierge@izem.co within 7 days of delivery with your order number and a photo. If approved, we’ll send a replacement or refund your original payment method. Refunds typically process within 5–10 business days, depending on your bank. Gift cards, sale items, and subscription boxes are not eligible for refund or return.